ONLINE BROCHURE

FAQ

General
GDS
Rooms / Rates
Reservations
Commissions

GENERAL

Q:	What travel agent booking numbers does Desires Hotels recognize for commissionable sales?
A:	IATA ITAN CLIA
Q:	Can I see and book all the same rates my customers can see and book?
A:	Yes
Q:	How can I provide amenities for my clients?
A:	Amenities can be requested and arranged by contacting the Manager of Desires or General Manager at each hotel directly.
Q:	Does Desires Hotels offer travel agent familiarization opportunities?
A:	Yes. They are on a space available basis and can be booked via the GDS, directly with the hotel or via Travel Agent Internet Portal. Learn more about Travel Agent Rates and Familiarization opportunities.
Q:	Do Desires Hotels offer special discounted rates for travel agents?
A:	Yes. They are on a space available basis and can be booked via the GDS, directly with the hotel or via Travel Agent Internet Portal. Learn more about Travel Agent Rates and Familiarization opportunities.
Q:	I have a question, comment or suggestion - whom should I contact?
A:	Please submit your comment or idea via our online contact form.
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GDS

Q:	In which Global Distribution Systems (GDS) does Desires Hotels participate?
A:	Desires Hotels participates in Sabre, Amadeus, Galileo and Worldspan.
Q:	What are the chain codes for Desires Hotels in the Global Distribution Systems?
A:	Desires Hotels can be found under the BT chain code
Q:	How do I ask for information about Desires Hotels in the GDS?
A:	General information may be found by conducting a BT availability search or a general HOD search.
Q:	How do I get GDS help?
A:	Contact Genares at 1-817-722-2800 or via email at support@genares.com.
Q:	How do I get my negotiated rates loaded into the GDS?
A:	Contact Genares at 1-817-722-2800 and submit the PCC
Q:	What should I do if I don't receive a confirmation number for a reservation booked through the GDS?
A:	Contact Genares at 1-817-722-2800 or via email at support@genares.com
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ROOMS / RATES

Q:	What are the typical rate plans made available by Desires Hotels?
A:	Typical rate plans include Desires Great Rates, Weekend Rates, Corporate Rates, AAA/AARP, Government, Promotional Rates, and Packages Rates.
Q:	What are Desires Great Rates?
A:	Desires Great Rates are the best available rate on any given day for your clients who don't qualify for other discounts or promotional rates.
Q:	How do I qualify for a travel agent rate?
A:	You must be affiliated with IATA, CLIA or ARC to qualify for a travel agent rate.
Q:	How do I book a travel agent rate?
A:	To book a travel agent rate, contact the hotel directly, or booki via the GDS or Desires Hotels Travel Agent Internet portal.
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RESERVATIONS

Q:	How do I book a non-smoking room?
A:	Non-smoking rooms are assigned by request; please submit the request as a comment on the reservation.
Q:	Where do I find contact details for a particular hotel in the Desires Hotels collection?
A:	General contact details for Desires Hotels properties are available on the individual HOD displays.
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COMMISSIONS

Q:	How are commission checks issued by Desires Hotels?
A:	Desires Hotels commissions are administered by TACS. Payments are issued via check, wire transfer, ACH (certain countries).
Q:	What should I do if I have not received commission payment for a client that stayed at one of your properties several months ago?
A:	Contact Travel Agency Commission Settlement (TACS) US and Canada: (800) 873-1215 Outside US and Canada: (703) 480-6916 Email: TACS@ps.net Fax: (703) 480-6917 Internet: www.TACSnet.com and www.centralpayment.com
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