HOTELS DEFINED AS “STYLE WITH SUBSTANCE”

The concept is simple: deliver a hotel product that is high on style, unique and creative, yet traditional in service and functionality.

Desires Hotels provides operational expertise in giving style and functionality direction to interior designers of boutique hotels. We also support ongoing design input for all hotels to match customer expectations with operational functionality.

To achieve operational excellence in Food & Beverage at the property level, we forge strong alliances with the top boutique restaurateurs of the world, such as China Grill Management for “Social Miami“ at the Sagamore, or we assemble strong in-house management teams, as with the San Juan Water & Beach Club hotel and its award wining restaurant “Tangerine” and roof top Bar “Wet”.

CYCLE: A SYSTEM THAT ENSURES OPERATING EFFICIENCIES ARE AT THEIR PEAK

Desires Hotels operational philosophy is based on consistent delivery of services as a result of progressive standardization supported by a rigorous internal audit system and customized daily training programs associates embrace and enjoy. That translates into a turnkey flexible operating system, which ensures the ease of takeovers, regardless of brand affiliation and hotel segment. The keys to our success include:

• General Managers who think and act like owners.
• Incentive programs based on cash flow improvement.
• A real focus on process improvement, innovation and creativity.
• Sophisticated reporting designed for daily use and simplicity.
• Realistic budgets.
• Quality improvement programs developed by hoteliers, not manufacturing companies.
• An inspired operating team with a track record in revenue enhancement and profitability.
• Award-winning guest service.